Our 100% satisfaction guaranteed policy ensures that you can return unused items in their original condition and packaging within 30 days for an exchange or prompt refund.
Products must be returned unworn, unwashed, in their original condition and with all tags attached. Please let us know your order number from the confirmation email.
We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.
For instructions on how to ship the returned products, refer to the email received after placing the return request.
Please note that original shipping fees, duty paid or any other associated costs are non-refundable, and return postage/costs are the customer’s responsibility unless the return is caused by quality problems.
Note that refunds can take up to 2-3 business days to appear on your bank account due to varying processing times of financial organizations. You can always contact us for any refund question at our website.
Non-returnable items:
Sale items and product damage/loss caused by the consumer are unfortunately not returnable.
Exchanges
Returning the item you have and making a fresh purchase for the desired item after the return is accepted is the quickest way to be sure you get what you want.
Policies
Items returned without authorization will not be accepted.
Items must be returned within 30 days after you receive them. All items must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. When returning or exchanging items, customers must use a shipping method providing tracking information.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, the refund will be provided to the original method of payment within 2-3 working days.
If you haven't received the refund within 2-3 working days, please check your account again. It may take some time before a refund is official posted. If you've done all of this and you still have not received your refund, please contact us at [email protected].
Order Cancellations
- We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
- Please submit a help ticket from Contact Us if you decide to cancel the order.
Costs
- If you are returning something internationally, your refund will be less the return fee. You will need to file a dispute with the carrier if your things are lost in transit. If you want to return items to us via your own method, refunds will only be handled after they have reached our warehouse. Orders that surpass the customs barrier may subject you to importation and custom tax charges.
General Return Process
- Sign in to your account or look up a previous order and select the items you would like to return or exchange.
- Returning items can be sent back in the original packaging with the provided return label.
- We'll track your return items back to us and let you know once they arrive.
- Once back in our warehouse, your returned items will be inspected, processed, and refunded ASAP!
Please do not hesitate to contact our customer service staff if you require any additional help or if you have any queries regarding our returns policy. We will be pleased to assist you and address any inquiries you may have.
Thank you again for your trust and support in us.
Sincerely,
| Email: | [email protected] |
| Company Name: | ACE TECHNIK HK LIMITED |
| Company Address: | Tuen Mun, New Territories No. 185, G/F, Hengwei Industrial Center, 6 Kin Tai Street HONG KONG(this is not a returning address) |
| Return Warehouse Address: | please contact our customer team for help |
